Customer Commitment. Telecom Excellence.
HALE Communications is a leading telecommunications agency that represents multiple telecommunications providers to Fortune 500 companies and mid-sized businesses that want to reduce their Business Telecom costs, while increasing performance.
We are not a reseller, or a re-biller, we are a direct extension of the carriers we represent and are compensated by them, not you.
At HALE Communications, we carefully screen and pre-qualify each carrier to meet our requirements for customer service, reliability, and stability. This means that HALE Communications performs your due diligence for you and only offers solutions that will meet and exceed your expectations.
You never sign a contract with HALE Communications, nor will you ever pay for our services. We are an extension of the telecommunications carriers we represent and they facilitate the opportunity for you to receive our services free-of-charge.
We are dedicated to providing you with exceptional customer support and ongoing account management. We manage the solution within the selected carrier for life, providing you a true partnership.
We operate as an extension of your team, at no cost to you. We do not charge you anything for the services we provide to your firm. The prices we quote come directly from the carriers and are the same or lower than what you would receive if you contacted the carriers directly.
Our Three Phase Approach sets HALE Communications apart and keeps our customers coming back for more.
Consultative Design Process
We analyze your current monthly spend to save you time and money by providing you a single point of contact. Because we are well versed in the nuances of product offerings from the various carriers, we design customized plan options that fit your exact needs. By contrast, direct representatives are limited by their company’s product offerings and must try to fit you into their mold instead of the other way around.
Our team works directly with the technicians, order writers, testers, engineers and other individuals involved in the setup process to ensure that your order is provisioned as it was designed. We also coordinate with you and your equipment vendors to ensure that all parties possess the necessary information for a smooth transition. We are involved on the day of install to verify that your circuit is thoroughly tested and installed as ordered.
Ongoing Account Management
We remain engaged in your account for life. We are available to help answer questions and facilitate adds, moves, and changes to billing and trouble tickets. When necessary we leverage our escalation points for you for faster resolve. We also help you manage your contract by reevaluating your needs prior to the end of your term and helping you explore your options based on the most current product offerings. Our unpaid support frees you to focus on your business.
For more information, please call us today at (855) 999-HALE